Stay up-to-date on the status of your outage with alerts via text, email or phone call.
Our crews work around the clock to restore your electricity as quickly as possible.
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If this is not the case, please Once your outage is analyzed a restoration time will be set.
your browser. Learn how Consumers Energy prioritizes power restoration in your area. It does not have a period as the first or last characterTry using your Fingerprint Password Manager on your phone to log in. View more information on your estimated time of restoration (ETR) and what you can expect when we are working to get your power back on in an outage.If you meet any of the following criteria, you may qualify for an electric outage credit:Make sure your family is safe and prepared for a power outage.How we restore power, outage causes, FAQs and more.
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Logging out now will undo that and you will have to enter your user ID and password again on your next visit. You may encounter technical difficulties while making payments and reporting outages. That means communications between your computer and Consumers Energy are converted to a secure and non-readable digital format for your protection.Looks like you're having trouble logging in to your account.To protect your security, we'll lock your account for 30 minutes after the next unsuccessful login attemptYou can also reset your password to make sure you're using the right one.
Use our interactive Outage Map to see the extent of outages statewide, along with updates about restoration in your area.
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Don't have an account? Our mission continues to provide our members with reliable electric service in a safe manner and our line workers are diligently working to restore your electric service.
Thank you for your patience as we work on the site.The Outage Center is the easiest way to report an outage, check the status of an existing outage or get helpful outage preparation tips.Smell natural gas? Thank you for your patience as we work on the site.We are experiencing intermittent system issues today.
If you do, please follow any instructions they may provide, and remember: stay safe; stay alive.This tool will help explain what goes into each step of an outage and give you a better understanding what our crews are doing to restore your power every step of the way.We have made repairs to address your outage, and our crews continue to work 24/7 to improve reliability.We are working to determine the cause of the outage and the best course to safely restore your power.We will update your ETR once our team has ensured public safety and made a detailed damage assessment.
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The easiest way to report an outage is to use our online
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You may encounter technical difficulties while making payments and reporting outages. Your estimated time of restoration (ETR) is based on the best information we have right now. Appliance Service Plan does not affect your regulated utility service. That’s why after you log in to your account, all of your transactions are encrypted and take place on a secure server. The damaged areas are prioritized and field crews are assigned to the specific areas to restore power.Regardless of the cause, you can be assured we’ll be there to restore your power.Click (or tap) the areas of the chart to learn more*Appliance Service Plan is not regulated by the Michigan Public Service Commission. We start with securing public safety. Go to a safe location, call 9-1-1, then call us at 800-477-5050.Your power should be back on. When you first logged in you checked 'Keep Me Signed In'. Logging out now will undo that and you will have to enter your user ID and password again on your next visit.Your information doesn't match our records.
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