These are external links and will open in a new window "We had a full trip planned with the campervan, and then we were going to end up in Queensland for the wedding," he told the BBC.
says the Civil Aviation Authority needs more powers to punish airlines over refund delays. "CAA chief executive Richard Moriarty said: "The airlines we have reviewed have responded by significantly enhancing their performance, reducing their backlogs, and improving their processing speeds in the interests of consumers. Should any airline fall short of the commitments they have made, we will not hesitate to take any further action where required." It was the only airline threatened with action by the regulator, which reviewed the refund waiting times of 18 major airlines.But Which? "As a low-paid key worker £126 is a lot of money not to have for five months," she told the BBC.Ryanair said it had issued more than £670m in refunds and had cleared over 90% of its claims backlog.Virgin Atlantic, meanwhile, made customers wait up to 120 days for a refund, the CAA said in its July report. "He added: "The government must use this opportunity to bring in much-needed reforms, including giving regulators greater powers to take swift and meaningful action, but consumers need assurances that these will actually be used against lawbreaking companies. said it had heard from two passengers who had been waiting for 130 days for a refund for flights cancelled in March. "These airlines will now feel they can continue to behave terribly having faced no penalty or sanction. The couple have still not recovered their £1,742 says that despite the intervention from the CAA, refunds are still too slow and airlines are "falling short" of promises made to the regulator.David and Jemima had booked their trip because she was maid of honour at her best friend's wedding. "We have required commitments from airlines as they continue the job of paying customer refunds. "The report from Which? claims the Civil Aviation Authority (CAA) has allowed … "However, nearly five months later we are still yet to receive a refund on our flights totalling £1,742, which is a lot of money for us.
The General Civil Aviation Authority (GCAA) is a federal, autonomous body set up to oversee all aviation-related activities in the UAE. "Although we have taken into account the serious operational challenges many airlines have faced, we have been clear that customers cannot be let down, and that airlines must pay refunds as soon as possible. Kuwait has expanded its ban on inbound and outbound commercial flights to 31 countries due to the continuing coronavirus pandemic, the civil aviation authority said … ... Coronavirus: 'My once-in-lifetime holiday hasn't been refunded' 16 July 2020. But Which?
argued the Civil Aviation Authority (CAA) had allowed airlines to "continue to behave terribly" with people still owed millions of pounds.The criticism came as the regulator published its review into refunds during the The regulator said its discussions resulted in a change of approach by carriers and they were all now offering to reimburse passengers.It also committed to continue to check on Virgin Atlantic's performance "particularly closely and will consider the use of formal enforcement powers if necessary".UK consumer laws state passengers are entitled to cash refunds for cancelled flights within seven days.The CAA has the power to launch court action against aviation businesses, but the review stated this is "not well suited to swift action".However, Rory Boland, editor of Which?
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